Warranty and service terms

Warranty and Warranty Service Terms

1. General Provisions

These warranty terms apply to LED mirrors manufactured by UAB "Mavy studija" and sold in the online store Mmirror.eu.

Warranty service is performed by the manufacturer and seller:

UAB "Mavy studija"
Company code: 302824112
Registered office address: Kranto 16-oji g. 16, LT-45289 Kaunas
Email for warranty inquiries: info@mmirror.eu
Phone: +370 644 33133

Warranty repairs are carried out at UAB "Mavy studija" production facilities. The exact product delivery address and time are provided to the customer upon confirmation of the warranty service request.

These terms apply to consumers – natural persons purchasing goods for non-business or professional purposes. For legal entities and business clients, the warranty terms specified in the contract, commercial offer, or invoice apply.

2. Statutory Warranty

All consumers are covered by the statutory warranty in accordance with the current legal acts of the Republic of Lithuania, regardless of whether the client has chosen an additional 5-year manufacturer's warranty.

The statutory warranty is mandatory consumer protection and is not subject to additional charges. A commercial warranty cannot limit or alter the consumer's rights granted by law.

If, within the statutory warranty period, it is determined that the product does not conform to the sales contract or has a manufacturing defect, the consumer has the right to demand, in accordance with the procedures established by legal acts:

  • free repair of the product;
  • replacement of the product;
  • a proportional reduction in price;
  • termination of the contract and refund of the paid money in cases provided by legal acts.

Repair or replacement is performed within a reasonable time and without causing significant inconvenience to the consumer. The consumer must allow the seller to inspect the product and determine the cause of the defect.

3. Additional 5-Year Manufacturer's Warranty

At the time of product ordering, the buyer can additionally choose a paid:

5-year manufacturer's warranty for 39 €

This is a voluntary commercial warranty provided in addition to the consumer's statutory rights. A commercial warranty may be provided for a separate fee, but its terms cannot limit the consumer rights granted by law.

The additional warranty:

  • is valid for a total of 5 years from the date of product delivery to the buyer;
  • is not an additional five years after the statutory warranty;
  • is valid only for the mirror for which the warranty was selected and paid for at the time of order;
  • is recorded in the order and purchase documents;
  • applies only to components installed by the manufacturer and manufacturing work.

During the first two years, the buyer's statutory rights remain fully in force. If the terms of the statutory warranty are more favorable to the consumer, the provisions of legal acts apply.

4. What Does the Additional 5-Year Warranty Cover?

The additional warranty applies to defects resulting from proper installation, use, and maintenance of the product.

It covers:

  • manufacturing and assembly defects;
  • LED strip failure;
  • power supply failure;
  • failures of factory-installed wires, connectors, and electrical components;
  • touch switch failure, if selected at the time of order;
  • anti-fogging system failure, if selected at the time of order;
  • failures of other factory-installed control elements;
  • manufacturing defects in the mirror's supporting structure;
  • mirror coating defects, if it is determined that they occurred due to a manufacturing defect, and not due to improper maintenance, installation, or environmental impact.

In case of a warranty claim, UAB "Mavy studija" at its production facilities will:

  • repair the defective product;
  • replace the defective part;
  • replace the component with a technically equivalent component if the original part is no longer produced;
  • offer another suitable solution when repair is objectively impossible.

5. What Does the Warranty Not Cover?

The warranty does not apply to defects and damages resulting from:

  • broken mirror;
  • cracks, chips, scratches, or other mechanical damage;
  • impact, fall, or improper transport;
  • improper hanging or attachment of the mirror;
  • improper connection to the electrical grid;
  • installation not in accordance with manufacturer's instructions;
  • improper, damaged, or non-compliant electrical wiring;
  • power surges, short circuits, or other external electrical network disruptions;
  • water or moisture ingress into the structure due to improper installation, damaged structure, or improper operation;
  • flooding, fire, storm, or other external circumstances;
  • use of the mirror for purposes other than intended;
  • use in unsuitable environmental conditions;
  • improper maintenance;
  • use of aggressive, abrasive, or non-mirror-suitable cleaning agents;
  • leaving liquid on the edges or back coating of the mirror;
  • unauthorized disassembly, structural alteration, or repair of the product;
  • modifications made by third parties, if they caused the defect;
  • additionally connected devices or components not installed by the manufacturer;
  • natural wear and tear of components.

A slight, uniform reduction in LED light output or a minor change in light hue due to normal use and aging of LED components is not considered a warranty defect.

The warranty does not cover damage to walls, tiles, furniture, electrical installations, finishes, or other objects unrelated to the mirror itself.

The additional 5-year warranty is not insurance and does not cover accidental product breakage or other accidents.

6. Warranty Service Location

Warranty service and repair are performed at:

UAB "Mavy studija" production facilities in Kaunas.

Remote defect assessment may be performed based on photos, videos, and other information provided by the client, but a physical inspection of the product at the manufacturer's premises may be required to determine the final cause of the defect.

The client may not arbitrarily send the product until confirmation and delivery instructions have been received from UAB "Mavy studija".

7. Transportation, Dismantling, and Installation

During the statutory warranty period

In the case of a statutory warranty, the restoration of product conformity to the consumer is performed free of charge in accordance with the procedures established by legal acts.

If the mirror was properly installed and its dismantling and reinstallation are necessary for warranty repair or replacement, the distribution of these costs and transportation expenses is decided in accordance with applicable legal acts and specific circumstances.

During the third to fifth years of the additional warranty

After the statutory warranty period expires and when using the additional 5-year manufacturer's warranty:

  • warranty repair is performed at UAB "Mavy studija" production facilities;
  • the client is responsible for dismantling the mirror at their own expense and risk;
  • the client is responsible for proper packaging of the product;
  • the client delivers the product to the service location specified by UAB "Mavy studija" at their own expense;
  • the client pays for the return of the product after repair;
  • reinstallation of the mirror is not included;
  • dismantling, transportation, and reinstallation services can be ordered from UAB "Mavy studija" or its partners for an additional fee;
  • the price of services is provided to the client individually based on the product size, location, and complexity of the work.

If a improperly packaged mirror is broken or otherwise mechanically damaged during transport, such damage is not considered a warranty case.

8. How to Apply for Warranty Service?

The client must report a detected defect by email:

info@mmirror.eu

The inquiry must include:

  • buyer's first name and last name;
  • order number;
  • purchase or delivery date;
  • mirror model and dimensions;
  • detailed description of the defect;
  • when and under what circumstances the defect was noticed;
  • a general photo of the installed mirror;
  • photos or video of the defect;
  • if requested – photos of the electrical connection and installation location.

UAB "Mavy studija" may request additional information necessary to assess the defect.

The terms of the commercial warranty and the application procedure must be clearly provided to the client and in a durable format.

9. Defect Assessment

Upon receipt of an inquiry, UAB "Mavy studija" will:

  1. assess the information provided;
  2. ask additional questions if necessary;
  3. determine if a physical inspection of the product is required;
  4. provide product delivery instructions;
  5. upon receipt of the product, determine the cause of the defect;
  6. inform the client whether the defect is recognized as a warranty case.

If the defect is recognized as a warranty case, during the additional warranty period, repair or replacement of the defective component and repair work performed by the manufacturer are free of charge.

If it is determined that the defect is not covered by warranty, the client will be provided with:

  • a conclusion of the defect determination;
  • a description of the proposed repair work;
  • the cost of parts and labor;
  • the cost of return or transportation, if applicable.

Paid repairs are performed only after the client confirms the offer.

10. Repair Period

Warranty repairs are performed within a reasonable period, considering:

  • the nature of the defect;
  • availability of necessary parts;
  • product design;
  • delivery time of additional components.

The client is informed of the estimated repair period after product inspection and defect determination.

11. Replaced Parts and Warranty Validity

Defective parts replaced during warranty repair become the property of UAB "Mavy studija", unless otherwise agreed with the client.

Completed repairs or replacement of a separate component do not initiate a new five-year warranty period. The additional warranty is valid until the end of the initial five-year period, unless otherwise stipulated by applicable legal acts.

12. Final Provisions

The additional 5-year manufacturer's warranty does not change, reduce, or limit the consumer's rights granted by the legal acts of the Republic of Lithuania and the European Union.

If a provision of these commercial warranty terms contradicts mandatory legal provisions, the legal provisions more favorable to the consumer shall apply.

UAB "Mavy studija" may update these terms for future purchases. The version of the warranty terms applicable to a specific order is the one that was valid at the time the order was placed. Publicly advertised commercial warranty promises are binding on the warranty provider, therefore the wording used in advertising and product pages must match these terms.